SERVICE
All services must have a return authorization number (RA#). We will not accept or process any item(s) without an RA#. Your issued RA# should be clearly written on the outside of your package so our service department can match your item(s) to the service information on file. Items sent to Phil Wood & Co. for service without a valid and legible RA# placed on the outside of the package will be REFUSED and returned to sender at their cost. (Depending on how busy our service department is standard services can take 1-2 day to complete.) Once issued, an RA# is valid for 60 days.
**Spoke machine services can take 3-5 days to complete. Please contact us for RA# information via email at service@philwood.com or call us at (408) 298-1540
*Standard services can take longer to complete depending on service department workload and part availability.
*Spoke machine services can take longer to complete depending on service department workload and part availability. A more accurate completion time can be given after our service department receives and inspects your spoke machine.
Please Note:
Items sent to Phil Wood & Co. for service without a valid and legible RA# placed on the outside of the package will be REFUSED and returned to sender at their cost.
Phil Wood & Co. does not cover the cost of shipping on repair or warranty items back to us beyond 90 days from the original purchase date.