Policies

General Policies

Phil Part Numbers: When placing an order, please make use of our catalog part numbers. Use of part numbers greatly reduces errors in providing you with the correct product. Orders received via fax are required to use our catalog part numbers. We cannot assume responsibility for shipping errors when these part numbers are not utilized when the order is placed.

Pricing: All prices are subject to change without written notice.

Shipping Damage or Loss: Inspect all shipments for damage prior to accepting delivery. Claims for loss or damage in transit must be made directly with the carrier. Save all packaging materials when making the damage claim. Contact us immediately to report the situation. At this time we will try to accommodate your needs to satisfy the requirements of your customer.

Shortages & Shipping Errors: Please contact us immediately if there were any mistakes on your order. If our catalog part numbers were used in placing the order, we will issue a call tag for parts shipped in error; and we will do our best to correct our mistake and ship the proper items to you at our expense. We must be notified within 72 hours after receipt of the order regarding errors in the shipment.

Mis-Ordered Items: It is possible an incorrect part was ordered, your customer changed their mind, or a part was ordered without using our part numbers. Call us with the invoice number and the part number. We will then issue a Return Authorization Number (RA#). Ship the part, freight prepaid, to us in the original shipping container. Include the invoice number and the catalog part number with the shipment. A credit memo will be issued. A restocking fee may be applied against the credit.

Refused Orders: Refused shipments are charged a restocking fee and all associated shipping charges.

Returns: All returned items must be accompanied by a Return Authorization Number (RA#). To receive proper credit, include with the return a copy of the original invoice or the invoice number. No items will be accepted for credit after 15 days of receipt. Items returned without prior authorization will be refused.

Restocking Fees: Items returned for credit are subject to a minimum 15% restocking fee.

Refunds and Credits: No items will be accepted for credit after 15 days of receipt, except for items with defects in materials or our workmanship. Any items to be returned must be received at our warehouse within 30 days of issuance of the Return Authorization number. The net credit will be applied to your account or next order.

Returned Checks: A $25.00 service charge will be added to your account if the bank returns a payment.

Service Items: Items delivered specifically for the attention of our service department must arrive with a Return Authorization Number (RA#), or they are subject to being refused. All items received for service must be accompanied with instructions indicating the service required. If special handling is required, please indicate this to the service writer when the RA# is given. Serviced items will be returned per our standard shipping procedures. Items refused and returned to us will be sold to recover the associated service, shipping, and handling costs.

Custom / Special Orders: No returns for credit are permitted on custom parts or special orders; except for any defects in materials or our workmanship.

Ordering Information

General Information: Phil Wood & Co is a manufacturer/distributor. Catalog prices are expressly for legitimate bicycle retailers. We reserve the right to refuse an account if, in our estimation, it does not appear to be a legitimate retail account. We require a California business to have on file a current Certificate of Resale to avoid the addition of any sales tax applied to resale products ordered. Our order desk, (408) 298-1540, is open Monday-Friday 9am-4pm (Pacific Time Zone). If our order desk lines are busy or your call is placed outside of our normal business hours, our call answering system is available to take your message. A sales or technical representative will return your call if you so request. The use of our part numbers will expedite order processing.

Fax Orders (408) 298-9016 Orders and other correspondence may fax 24 hours a day. Please include your fax or daytime phone. Orders with our part numbers will receive priority processing.

Internet Orders www.philwood.com Orders may be placed through our web site. Current wholesale pricing will be applied to dealer/distributor orders.

International Orders: All international accounts will have their orders sent Waybill, freight collect, unless otherwise specified. Items will be insured with appropriate customs forms included. Items on these forms will appear at their invoiced value.

Minimum Orders: Our minimum retail order requirement is $50.00. A service charge of $5.00 will be applied on orders falling below the minimum.

Backorders: You will be informed of any backorder items prior to shipping your order. You will be given the option to wait for your complete order to be shipped at one time, or for split shipments.

Special Orders: Requests can be placed for special order items. Please contact us for lead times and minimum production quantities.

Shipping: All orders are shipped Ground Parcel Service or U.S. Postal Service (USPS) unless otherwise specified. Any backorder items are shipped the same method unless otherwise specified.

Shipping & Handling (S&H) Fees: S&H fees from our distribution facility are added to the invoice. Shipping and nominal processing charges are included in the S&H fees. Orders not shipped to the account’s normal shipping addresses are subject to an additional $10.00 Drop-Ship Fee. Orders requiring same day shipping, after our daily shipping is completed, are sent via courier to the specified shipper’s terminal / processing point. These shipments are subject to an additional $15.00 Expediting Fee.

Payment: Credit Cards -Visa, MasterCard and American Express are accepted for payment.

C.O.D. - All C.O.D. orders will have a $9.50 C.O.D. Charge added to the invoice. An unpaid order will result in the removal of the account.

Open Accounts: Open Accounts are established for those businesses that (1) have submitted and received approval of our credit application; (2) place orders on a continuing basis; and (3) maintain a good payment history. The terms are Net 10 Days from the invoice date. If payment is late, a Late Charge of 5% is assessed against the invoice. Additionally, a 1.5% finance charge is assessed monthly. Collection fees are added to the amount due.

Misc: All prices are in US$ - FOB San Jose and subject to change without notice. Specifications are subject to change without notice.