HOW TO ORDER FRAMES

The key to quick response from the time you submit an order until the time it is shipped is making sure the order is complete.  The attached forms and instructions for ordering frames are designed to help you to consider all of the issues and options which need to be specified at the time the frame is ordered.

A fitting should include:

1.      Profile of the rider to find out what is wanted in a bike, your likes and dislikes of your current ride, past experience, proposed use and any special needs or desires.

2.      Measurements of your body.  It is necessary to use our measuring instructions for us to be helpful.

3.      Measurements from your best fitting bike or a bike from a sales floor, noting any fit problems.

4.      Equipment and options.

           After you have provided sizing information for your custom frame specifications, we will provide you with our recommendations on the Custom Frame Authorization Form.  We will ask you to approve the recommendations and fax or mail the Authorization back to us.  A nonrefundable deposit of 50% will be required for all custom frames.

753-135 North 9^th Street ~ San Jose , Ca 95112

Phone:  408-298-1540 ~ Fax:  408-298-9016

CUSTOM FRAME ORDER GUIDE

SECTION ONE:  INFORMATION

Customer Name: ______________________________     Date of Order: ____________

Address: __________________________________     State: _____     Zip: __________

City: _____________________________________

Country: __________________________________

Telephone: (        ) ____________________     Fax: (        ) ____________________

Email: ____________________________________

Age: __________     Weight: __________

Statement of Goals (Very Important Information):

            Please describe the following: a) the fit on your current bike; b) your likes and dislikes about your current bike; c) any pain or discomfort you experience while riding; and what type of riding you plan to be doing with this bike.

(Please use the back of this page if you need more room)

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

RIDING STYLE:  (Check all that apply)

___ Short to Mid-Distance Rides                      ___ Miles/Day _____

___ Long Recreational Rides                            ___ Miles/Week _____

___ usually climb standing                                 ___ Prefer Stiff Ride

___ usually climb seated                                   ___ Prefer Soft Ride

SECTION 2:  BODY MEASUREMENTS

Be sure to follow the guidelines listed below and refer to the attached diagrams for any questions.  It is crucial that these measurements are filled in completely.

1.  You should have another person help you with this measuring process.

2.  You should dress in cycling shorts, jersey, and socks without shoes.

3.  Repeat each measurement until you get a consistent value.

4.  You may measure in inches or centimeters, but please label which.

A.  Height = ____________

            Stand with back against a wall with feet 15cm (6") apart.  Heels should rest against wall with feet pointing straight.

B.  Inseam = ____________

Stand with back against wall.  Hold a hard cover book, with a 2.5cm (1") binding, against the wall and between your legs.  Make sure your weight is evenly distributed on both legs.  Book should be parallel to ground and pulled up as high as possible to ensure an accurate measurement.  Make sure that the book contacts your pelvis.  Measure from the ground to the top of the book, making sure that tape measure is perpendicular to the floor and your back is straight.

C.  Thigh Length = ____________

            Use same method as above (b), only this time you should be kneeling instead of standing.  Be sure that thighs are perpendicular to the ground.

D.  Total Body Length = ____________

            Stand with back against the wall and feet 15cm (6”) apart.  Place your finger in the soft area below your Adam’s apple.  Move your finger down until you feel the bony notch at the top of you sternum.  Measure from this notch in your sternum to the floor.

continuation of section 2:  body measurements…

E.  Arm Length = ____________

            Locate your Acromian Process (the outermost bone of the shoulder which is on top of the hinge point).  It helps to raise and lower your extended arm laterally, while feeling for the hinge point of the shoulder.  Measure from the Acromian Process to the outside of a 2.5cm (1”) diameter dowel or tube (such as a broomstick) held in your hand.

F.  Shoulder Width = ____________

            Measure from the left Acromian Process to the right Acromian Process to obtain the shoulder width.

G.  Cycling Shoe Measurement = ____________

            Measure the distance from the front of the shoe to the point where the pedal spindle would be if you were clipped in.  This is usually the center of the cleat.

H.  Other Measurements:

            Weight: _______                      Age: _______              Gender: ________

SECTION 3:  MEASURING YOUR CURRENT FRAME

This is very important information to our frame designers.  Please fill out this section in full.

Frame Make: ____________________     Model: _______________     Year: _________

1. Seat Tube Length = _______________

Measure from the center of the bottom bracket axle to the center of the seat tube/top tube junction.

2. Saddle Height = _______________

Measure from the center of the bottom bracket axle to the top of the saddle along the centerline of the seat tube.

3. Top Tube Length  (Select One)

Level Top Tube = _____

From bike with a level top tube, measure from the centerline of the head.

Effective Top Tube = _____

For bikes with a sloping top tube measure from the centerline of the head.

Note:  Make sure your wheels are on a level surface when measuring.

4. Chain Stay Length = _____

Center of the Bottom bracket axle to center of rear axle.

5. Saddle Position on Rails  (circle one):            Forward          Center             Back

                                                Brand: ______________        Model: ______________

6. Reach = __________

Measure from the centerline of the handlebar, back to the intersection of the seat post parallel to the ground.

continuation of section 3: measuring your current frame…

7. Saddle/Handlebar Drop = _____

The distance from the top of the saddle to the ground less the distance of the top of the bars to the ground.

8.  Stem     Length: _____              Rise (in degrees): _____           Spacers: _____ mm

            (Circle one)     Threaded          Thread less

9.  Tires  Largest Size: __________

10. Crank  Length: __________

11.   Head Angle (if known): __________

12.   Seat Angle (if known): __________

Note:  It would be helpful to have pictures of you on your current bike from the side.  Photocopies or faxes of pictures are fine.

SECTION 4:  Equipment & Options for Your New Frame

Serial Number:           1^st Choice: _______                 2^nd Choice: _______

Brakes (circle one):     V-Brake           Cantilever         International Standard Disc

Cable Guides (circle one):      Closed Loop (full hydraulic)      Slotted (mechanical)

Standard Frame Options:  (circle those that apply)

            Number of Water Bottle Cage Mounts        1          2          3

            Eyelets on Dropouts                                      None    Rear     Front

            Fender Mounts                                              None    Frame  Fork

            Rack Mounts on Seat Stays with Eyelets on Dropouts       Yes      No

Components:

Please list any component requests